Frequently Asked Questions

Your guide to shopping beauty at The K-Shop

What is the standard shipping time for orders within Canada?

Orders are typically processed within 1-2 business days. Standard shipping across Canada usually takes between 3 to 7 business days depending on your province.

Are the products sold on thekshop.ca authentic?

Yes, we guarantee 100% authenticity. We source all our beauty products directly from authorized distributors and the brands themselves to ensure you receive genuine items.

What is your return policy for skincare and makeup?

Due to the nature of beauty products and hygiene reasons, we only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.

Do you offer free shipping?

We offer free standard shipping on all Canadian orders over $75 CAD. For orders below this amount, a flat-rate shipping fee will be calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Shopify Pay, Apple Pay, Google Pay, and PayPal for a secure checkout experience.